Sep 1, 2026 · Guide · 5 min read
English and Arabic on One Line
EN ⇄ العربية
Answer in the caller's language
Follow the caller, don't lead
The greeting is short and bilingual. From the caller's first sentence, the agent continues in that language — and if they switch halfway through a booking, it switches with them without losing the details already given.
ما هي المستندات التي أحتاجها لاستئجار سيارة؟
رخصة القيادة وجواز السفر وبطاقة ائتمان. هل هناك شيء آخر؟
Numbers, dates and names
Numbers are where voice agents stumble. References are read in short groups, prices include the currency, and times are always given in the branch's timezone — never assumed from the caller.
What's next
- Hindi and Urdu — the most requested additions from pilot customers.
- Malayalam — for businesses serving large Keralite communities.
- Each language is added only after scripted testing with native speakers.
Frequently Asked Questions
Yes. The greeting language and order are configurable per number.
Transcripts are stored in the language spoken, with a summary in your team's working language.
COM8 Conversation Design
Designers who write how the agent speaks, listens and hands over — with the teams who answer the phone today.
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Put COM8 Voice on the number you already have.
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