We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
Industries · Hotels
Guests answered in their language, at any hour.
Reservation calls, late arrivals and guest requests don't keep office hours. COM8 Voice answers in English and Arabic and hands the rest to the right team.
LIVE 00:41MAYA · AR · RESERVATIONS
ما هي المستندات التي أحتاجها لاستئجار سيارة؟
رخصة القيادة وجواز السفر وبطاقة ائتمان. هل هناك شيء آخر؟
GENERAL INFOANSWERED
Answered in Arabic
Late check-in noted
The challenge
Reservation lines ring out
Night audit staff can't take booking calls and run the front desk at the same time.
International callers
Guests call in different languages from different timezones.
Requests go unrecorded
Airport pickups, late check-ins and special requests get lost between shifts.
The calls COM8 Voice handles in Hotels
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.
Can you extend my booking by two days? Just confirm it now.
That class is fully booked that weekend, so I won't promise it. A colleague will call you 9–10 am.
EXTENSIONCALLBACK · P2 - General QuestionsHours, locations, documents and policies answered in English or Arabic from your approved knowledge base.
ما هي المستندات التي أحتاجها لاستئجار سيارة؟
رخصة القيادة وجواز السفر وبطاقة ائتمان. هل هناك شيء آخر؟
GENERAL INFOANSWERED - ComplaintsCaptured in the caller's own words, never summarised away, and always followed up by a named person.
I waited ninety minutes at your branch today. With two kids.
I'm sorry. I've written that down word for word, and a manager will call you by 10 am.
COMPLAINTTICKET · TK-V5M8
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The products that do the work
- AI Voice AgentEvery call answered in English and Arabic, around the clockExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - After-Hours CoverageThe calls you lose every night, answeredExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - Callback QueueSorted by what hurts most if missedExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M
Live on your own phone line in two weeks
A two-week pilot on the after-hours window only — proved on your calls, with your team approving every booking, before anything changes in office hours.
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system goes behind our adapter — or we use our own inventory module.
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
Through our adapter layer, availability and reservations can be read from and written to your property management system.
English and Arabic today, switching when the caller does. More languages are on the roadmap.
Group and corporate enquiries are qualified on the call and routed to your sales team with a callback.