We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
Industries · Car Rental
Every booking call answered — even when the counter is closed.
Flights land at 2 a.m. and breakdowns don't wait for office hours. COM8 Voice quotes, books, extends and escalates on your line around the clock.
LIVE 02:14MAYA · EN · 23:40
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M
Draft AV-7K3M saved
Roadside transfer · 24/7
The challenge
Calls ring out after hours
Late arrivals, early pickups and travellers in other timezones call when the counter is closed — and book elsewhere.
Extensions need live checks
An extension depends on fleet availability that nobody can see at midnight, so it's either promised wrongly or not at all.
Breakdowns can't wait
Roadside and accident calls need a person immediately, with the details already captured.
The calls COM8 Voice handles in Car Rental
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.
Can you extend my booking by two days? Just confirm it now.
That class is fully booked that weekend, so I won't promise it. A colleague will call you 9–10 am.
EXTENSIONCALLBACK · P2 - Roadside & EmergenciesBreakdowns, accidents and safety calls are never deferred and never AI-only — a ticket first, then a warm transfer.
My car's died on Sheikh Zayed Road. I'm on the hard shoulder.
Are you safe? I've raised an urgent ticket and I'm connecting you to roadside now.
ROADSIDETRANSFER · HIGH - Billing & DepositsDeposit, refund and invoice questions answered from your data, or turned into a ticket with the booking linked.
It's 2 a.m., I know — can someone call me about my deposit?
Of course. A colleague will call you between 9 and 10 tomorrow. Reference AV-9R2D.
BILLINGCALLBACK · P3
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The products that do the work
- After-Hours CoverageThe calls you lose every night, answeredExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - ApprovalsYour rule, not ours: review everything or only the exceptionsExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - Requests & IncidentsEvery complaint and emergency gets an owner and a due timeExplore
I waited ninety minutes at your branch today. With two kids.
I'm sorry. I've written that down word for word, and a manager will call you by 10 am.
COMPLAINTTICKET · TK-V5M8
Live on your own phone line in two weeks
A two-week pilot on the after-hours window only — proved on your calls, with your team approving every booking, before anything changes in office hours.
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system goes behind our adapter — or we use our own inventory module.
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
Yes, through one standard adapter for availability, quotes and bookings — or our own inventory module if you don't have an API.
Only prices returned by your pricing tool, with every fee and deposit spelled out. It has no way to invent a number.
They're never deferred. A high-severity ticket is raised and the caller is warm-transferred to your 24/7 roadside line.