We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
Industries · Home Services
Jobs booked, emergencies dispatched — day and night.
A burst pipe at midnight needs a person; a service booking needs a slot. COM8 Voice knows the difference and handles both on your line.
LIVE 00:52MAYA · EN · EMERGENCY
My car's died on Sheikh Zayed Road. I'm on the hard shoulder.
Are you safe? I've raised an urgent ticket and I'm connecting you to roadside now.
ROADSIDETRANSFER · HIGH
Emergency dispatched
Service booked · Thu
The challenge
Technicians can't answer
Your team is on a ladder or under a sink when the phone rings.
Emergencies come at night
Leaks, power failures and lockouts don't wait for business hours.
Bookings need details
Address, access and the exact problem are needed before anyone is sent.
The calls COM8 Voice handles in Home Services
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - Roadside & EmergenciesBreakdowns, accidents and safety calls are never deferred and never AI-only — a ticket first, then a warm transfer.
My car's died on Sheikh Zayed Road. I'm on the hard shoulder.
Are you safe? I've raised an urgent ticket and I'm connecting you to roadside now.
ROADSIDETRANSFER · HIGH - Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.
Can you extend my booking by two days? Just confirm it now.
That class is fully booked that weekend, so I won't promise it. A colleague will call you 9–10 am.
EXTENSIONCALLBACK · P2 - Billing & DepositsDeposit, refund and invoice questions answered from your data, or turned into a ticket with the booking linked.
It's 2 a.m., I know — can someone call me about my deposit?
Of course. A colleague will call you between 9 and 10 tomorrow. Reference AV-9R2D.
BILLINGCALLBACK · P3
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The products that do the work
- After-Hours CoverageThe calls you lose every night, answeredExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - Requests & IncidentsEvery complaint and emergency gets an owner and a due timeExplore
I waited ninety minutes at your branch today. With two kids.
I'm sorry. I've written that down word for word, and a manager will call you by 10 am.
COMPLAINTTICKET · TK-V5M8 - ApprovalsYour rule, not ours: review everything or only the exceptionsExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M
Live on your own phone line in two weeks
A two-week pilot on the after-hours window only — proved on your calls, with your team approving every booking, before anything changes in office hours.
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system goes behind our adapter — or we use our own inventory module.
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
They're raised as high-severity tickets and warm-transferred to your on-call technician, 24/7.
Yes, from the price list you provide. Anything outside it becomes a quote request for your team.
Yes — a reference and summary by SMS or WhatsApp after every booking.