We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
Industries · Clinics
Appointments booked while reception is closed.
Patients call before work, after work and at weekends. COM8 Voice books from your live schedule and puts urgent calls straight through to a person.
LIVE 01:26MAYA · EN · APPOINTMENT
I'd like to book a check-up for Tuesday, if there's anything.
Dr. Rahman has 10:30 or 4:15 on Tuesday. Which suits you better?
APPOINTMENTDRAFT · CL-4P2H
Tuesday 10:30 booked
Urgent call transferred
The challenge
Reception is swamped
Phones ring during consultations and check-ins, and patients hang up after a minute on hold.
Evening calls go to voicemail
Most people call when they're free — which is exactly when the clinic isn't.
Urgent calls need judgement
An urgent symptom must reach a person immediately, not wait in a queue.
The calls COM8 Voice handles in Clinics
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.
Can you extend my booking by two days? Just confirm it now.
That class is fully booked that weekend, so I won't promise it. A colleague will call you 9–10 am.
EXTENSIONCALLBACK · P2 - CancellationsIdentity confirmed before anything changes, with fees explained from your written policy — never improvised.
It's 2 a.m., I know — can someone call me about my deposit?
Of course. A colleague will call you between 9 and 10 tomorrow. Reference AV-9R2D.
BILLINGCALLBACK · P3 - General QuestionsHours, locations, documents and policies answered in English or Arabic from your approved knowledge base.
ما هي المستندات التي أحتاجها لاستئجار سيارة؟
رخصة القيادة وجواز السفر وبطاقة ائتمان. هل هناك شيء آخر؟
GENERAL INFOANSWERED
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The products that do the work
- AI Voice AgentEvery call answered in English and Arabic, around the clockExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - ApprovalsYour rule, not ours: review everything or only the exceptionsExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - Call ReviewTranscript, tool calls, mood and cost for every callExplore
My car's died on Sheikh Zayed Road. I'm on the hard shoulder.
Are you safe? I've raised an urgent ticket and I'm connecting you to roadside now.
ROADSIDETRANSFER · HIGH
Live on your own phone line in two weeks
A two-week pilot on the after-hours window only — proved on your calls, with your team approving every booking, before anything changes in office hours.
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system goes behind our adapter — or we use our own inventory module.
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
No. It books, reschedules and answers practical questions from your knowledge base. Anything clinical or urgent goes to a person.
Yes. New-patient bookings can be held as drafts for reception to approve before they're confirmed.
Recordings and transcripts are stored in-region, with retention you configure.