Analytics & Reports
The agent tells on itself
Analytics & Reports Features
Measured, not promised
Containment
Calls finished with nothing left to do
Transfer Rate
How often a person was needed
Callback SLA
Promises kept inside their window
Approval Overrides
The agent's own quality score
Savings Calculator
Your volume, your costs, your assumptions
After-Hours Demand
Calls you currently never hear about
Analytics & Reports Applications
Who reads the reports
Leadership
Cost per call and per booking
Branch Managers
Their own branch, side by side
CX Teams
Optional one-question CSAT by SMS
Contact Centre
Where people add the most value
Finance
The savings case, in your numbers
Quality
Override and transfer trends
Put Analytics & Reports on your line
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
Per minute: the platform, speech in and out, and the model. At around six minutes that's roughly a dirham and a half a call on our stack — an order of magnitude below a staffed seat.
Yes. An optional single-question CSAT by SMS can be switched on per business, timed so it doesn't collide with your existing NPS survey.
No. Prices, availability and policies come only from your systems or knowledge base. If the agent can't verify something, it doesn't say it — it books a callback or hands the call to a person instead.