Call types
General Questions
Hours, locations, documents and policies answered in English or Arabic from your approved knowledge base.
What Maya checks
- Answers from your knowledge base only
- Opening hours per location and timezone
- Documents and requirements explained
- Resolved on the call, with nothing left to do
- The rule
- Knowledge base only
- Routed to
- Maya, answered on the call
Products that handle it
Other call types
Start with the calls you lose tonight
Most pilots start after hours with bookings, changes and emergencies, then move into office hours once the numbers are clear.