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Call Review

Transcript, tool calls, mood and cost for every call

Call record

Transcript with [tool calls inline]: ticket raised at [00:31], transfer attempted at [00:38], briefing attached. Mood: [anxious → calmer].

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Call Review Features

See the misses instead of discovering them

  • Full Transcript

    Every turn, with tool calls shown inline

  • Recording

    Stored in-region; every playback audited

  • Caller Mood

    Sentiment across the call, not just at the end

  • Cost per Call

    Minutes, speech and model cost broken down

  • Search Everything

    By caller, reference, intent or outcome

  • Flag for Prompt Review

    Real failures become new test scenarios

Call Review Applications

Who uses call review

  • Quality Teams

    Spot-check calls every week

  • Complaint Handling

    Hear what was actually said

  • Team Leads

    Coach from real examples

  • Compliance

    Disclosure present on every call

  • Finance

    Cost per call and per booking

  • Product Owners

    Improve the agent from real calls

Put Call Review on your line

Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.

Frequently asked questions

  • Anything that looks like a card or ID number is redacted from transcripts, and the agent refuses to take card details by voice.

  • Retention is configurable per business, with default deletion after a set number of days and support for data-subject deletion requests.

  • No. Prices, availability and policies come only from your systems or knowledge base. If the agent can't verify something, it doesn't say it — it books a callback or hands the call to a person instead.