We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
Industries · Logistics & Freight
No quote request lost between time zones.
Shippers call from every timezone. COM8 Voice captures every quote request and shipment question in full, then routes it to the desk that owns it.
LIVE 02:31MAYA · EN · FREIGHT QUOTE
Two containers of tiles, Jebel Ali to Jeddah, next month.
Got it. The pricing desk will send your quote today — your reference is GS-4Q9T.
QUOTE REQUESTTICKET · PRICING
Quote request logged
Callback 9–10 am
The challenge
Quotes arrive out of hours
Customers in other timezones call when your pricing desk is closed, and a missed quote is a missed shipment.
Details get lost
Origin, destination, volume and dates scribbled on a note rarely reach the person who prices them.
Shipment questions pile up
Status calls tie up operations staff who should be moving freight.
The calls COM8 Voice handles in Logistics & Freight
- Corporate & LeasingCorporate accounts, long-term leases and bulk enquiries qualified on the call and routed to your sales team.
Two containers of tiles, Jebel Ali to Jeddah, next month.
Got it. The pricing desk will send your quote today — your reference is GS-4Q9T.
QUOTE REQUESTTICKET · PRICING - General QuestionsHours, locations, documents and policies answered in English or Arabic from your approved knowledge base.
ما هي المستندات التي أحتاجها لاستئجار سيارة؟
رخصة القيادة وجواز السفر وبطاقة ائتمان. هل هناك شيء آخر؟
GENERAL INFOANSWERED - ComplaintsCaptured in the caller's own words, never summarised away, and always followed up by a named person.
I waited ninety minutes at your branch today. With two kids.
I'm sorry. I've written that down word for word, and a manager will call you by 10 am.
COMPLAINTTICKET · TK-V5M8 - Billing & DepositsDeposit, refund and invoice questions answered from your data, or turned into a ticket with the booking linked.
It's 2 a.m., I know — can someone call me about my deposit?
Of course. A colleague will call you between 9 and 10 tomorrow. Reference AV-9R2D.
BILLINGCALLBACK · P3
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The products that do the work
- Requests & IncidentsEvery complaint and emergency gets an owner and a due timeExplore
I waited ninety minutes at your branch today. With two kids.
I'm sorry. I've written that down word for word, and a manager will call you by 10 am.
COMPLAINTTICKET · TK-V5M8 - Callback QueueSorted by what hurts most if missedExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M - IntegrationsYour reservation system, your number, your channelsExplore
I land at Terminal 3 on Thursday — I need an SUV for four days.
A Hyundai Creta or similar is AED 189 a day, deposit included. Shall I hold it?
NEW BOOKINGDRAFT · AV-7K3M
Live on your own phone line in two weeks
A two-week pilot on the after-hours window only — proved on your calls, with your team approving every booking, before anything changes in office hours.
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system goes behind our adapter — or we use our own inventory module.
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
No. It captures the full request and routes it to your pricing desk with a callback window — rates always come from your team.
Yes. Freight inquiries can flow into COM8 Fleet, or into your own system through a webhook.
Yes. During office hours they're transferred immediately; after hours they're first in the morning queue.