Requests & Incidents
Every complaint and emergency gets an owner and a due time
Requests & Incidents Features
Nothing a customer asked for is ever lost
Complaints Verbatim
The caller's sentence, not a summary
Emergencies First
High-severity ticket raised before the transfer
Named Owners
Complaints owner, roadside, sales or branch
Promised Actions
A due time the caller heard, tracked to completion
Every Type
Complaints, breakdowns, lost items, billing, general
Linked Callbacks
Tickets and callbacks stay connected
Requests & Incidents Applications
What becomes a ticket
Complaints
Always followed up by a person
Breakdowns & Accidents
Warm transfer plus a record
Lost Items
Details captured, branch notified
Billing & Deposits
Answered or routed with the booking linked
Shipment Questions
Operations ticket and callback
Corporate Sales
Qualified and routed
Put Requests & Incidents on your line
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
No. The agent can capture a complaint, but a person always follows up. It's logged verbatim with an owner and an SLA.
If a call is life-safety related, the agent tells the caller to contact local emergency services first, then transfers to your emergency line and records a ticket.
No. Prices, availability and policies come only from your systems or knowledge base. If the agent can't verify something, it doesn't say it — it books a callback or hands the call to a person instead.